FAQ
Ordering & Personalization
How do I personalize my items?
Select your product and choose your personalization options — text, monogram style, thread color, and placement. If you need help deciding, visit our Personalization page or contact us.
Can I see a preview before you embroider?
For bulk and special event orders, we provide mockups for approval before production begins. For standard orders, our team reviews every detail before embroidery starts.
What thread colors are available?
We offer a range of thread colors — classic white, ivory, navy, forest green, pink, and more. Contact us for custom color matching on special orders.
Can you embroider items I already own?
Yes. Visit our Custom Orders page to learn more.
Production & Shipping
How long does it take to receive my order?
Standard orders take 5–7 business days for production, plus shipping time. Bulk orders may take 4–6 weeks. Visit our Shipping & Production page for details.
Do you offer rush orders?
Rush production is available depending on our current schedule. Contact us with your timeline and we'll see what we can do.
Do you ship internationally?
Yes. We ship to select international destinations. Rates and delivery times vary by location and are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Care & Quality
How do I care for my embroidered items?
Machine wash cold on gentle cycle, tumble dry low, iron on the reverse side. Visit our Care Instructions page for product-specific details.
Will the embroidery fade or come loose?
No. We use premium threads and professional techniques designed to hold up over time with proper care.
Bulk & Special Orders
Do you offer pricing for bulk orders?
Yes. Visit our Special Events page or contact us with your quantity and details.
How far in advance should I order for an event?
At least 4–6 weeks before your event date, to allow time for consultation, production, and shipping.
Can each item have different personalization?
Yes. For events like weddings or corporate gifts, each piece can be personalized individually.
Returns & Changes
Can I cancel or change my order?
Contact us immediately; cancellations only accepted within 2 hours of purchase. Once production begins, personalization details cannot be modified.
What is your return policy?
Personalized items are final sale unless there's an error or defect on our part. See our Returns & Exchanges page for details.