Returns & Exchanges
We take pride in creating beautiful, personalized textiles made specifically for you. Because each item is custom embroidered to order, we have the following policy.
Personalized Items
Due to the custom nature of our embroidered products, all personalized items are final sale and cannot be returned or exchanged unless there is a defect or error on our part.
Exceptions
We will gladly accept returns or provide replacements in the following cases:
- Production errors - Incorrect embroidery, wrong colors, or misspellings that were our mistake
- Defective items - Manufacturing defects or quality issues
- Damaged in transit - Items that arrive damaged due to shipping
- Wrong item shipped - You received something different than what you ordered
How to Report an Issue
If you receive an item with an error, defect, or damage, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and issue
- Description of the problem
Contact us and we'll make it right.
Our Commitment
We carefully review every order before embroidery begins and conduct quality checks before shipping. If we make a mistake, we'll replace your item at no cost to you.
Order Accuracy
Please double-check your personalization details (names, dates, monograms, thread colors) before submitting your order. We embroider exactly as specified in your order confirmation.
Questions Before Ordering?
Not sure about sizing, colors, or personalization options? Reach out before placing your order - we're here to help ensure you love your custom pieces!