Refund policy
Custom and Personalized Items
All items sold by The Thread Collective are made-to-order and personalized specifically for you. Due to the custom nature of our products (including monograms, names, and custom embroidery), all sales are final and we do not accept returns or exchanges on personalized items.
Please review your order carefully before completing your purchase, including spelling, font selection, and product details.
Damaged or Defective Items
While we do not accept returns on custom items, we stand behind the quality of our products. If your item arrives damaged or defective due to a manufacturing error, please contact us within 7 days of delivery at hello@thethreadcollective.com with:
- Your order number
- Photos of the damaged or defective item
- A description of the issue
We will review your claim and, if approved, provide a replacement at no additional cost.
Order Cancellations
Because production begins immediately upon order placement, we can only accept cancellations within 2 hours of purchase. After this time, your order has entered production and cannot be cancelled.
Contact Us
If you have any questions about our return policy or need assistance with a damaged item, please contact us at hello@thethreadcollective.com.